Frequently Asked Questions

We strive to ship all products within 1-2 business days. Our current shipping times are 7-15 business days! To read more about our shipping policy, click here.

Yes! To track your order, click here.

If you have any issues with your order, send us an e-mail at support@theplushiepals.com. Or, alternatively, fill out our Contact Us form!

We have a 30 day refund policy. To read more about our refund policy, click here. It can take up to 10 business days to receive the refunded amount.

We accept a variety of payment methods, including credit/debit cards, Google Pay, and Apple Pay.

We're always coming out with new Plushie Pals! You can expect to see new releases every two weeks!

All our plushies arrive vacuum-sealed, so their velvety fabric may be a bit wrinkled! While these will flatten out on their own, speed up the process by blowing a hairdryer at medium heat over any creases at a distance of 5-10cm (2-4in) for about a minute - be careful not to burn the fibres!